Privacy, and Data Policy
We operate BigClash and take privacy seriously. This page explains what information we collect, how we use it, and the steps we take to protect it. It covers personal, technical and transactional data, cookies and tracking, who we may share information with, and the rights you have over your data. Read the sections below to understand how to access, correct or remove your information and how to manage communication preferences and cookies on our site.
Types of data we collect
Personal data
Name, date of birth, contact details, email address and identity documents where required for verification. Account credentials and selected currency are also collected at registration.
Technical data
IP address, device identifiers, browser type, operating system, pages visited and session logs. Connection and device data help deliver the service, detect fraud and manage access.
Transactional data
Deposit and withdrawal records, payment method details, bet history, game play history and promotional activity. Transactional data is used to process payments and apply bonuses where eligible.
How we use information
Provide and operate the casino and sportsbook services, process deposits and withdrawals, and verify identity for compliance. Manage account settings, grant access to loyalty and VIP benefits, and apply bonus terms.
Monitor activity for fraud, money laundering prevention and security incidents. Send transactional messages such as account confirmations, payment receipts and important service notices.
Communicate marketing offers only if you opt in. Aggregated and anonymised data is used to analyse trends and improve site navigation and product categories.
Data protection and security
We use industry-standard technical and organisational measures to protect personal data in transit and at rest, including encryption and access controls. Access to personal information is limited to authorised staff and service providers that require the data to perform contracted services.
Cookies and tracking technologies
Cookies, local storage and similar technologies are used to remember preferences, keep you signed in, and measure site performance. Third-party vendors may place analytics and advertising cookies. You can manage cookie settings in your browser or via the cookie controls on the site.
Your rights
Access and correction
Request a copy of personal data we hold and ask for corrections where information is inaccurate or incomplete. Use your account settings or contact support to update details.
Deletion and restriction
Ask us to delete or restrict processing of your personal data where permitted by law. Requests may be limited by legal or regulatory retention obligations, such as anti-money laundering rules.
Marketing preferences
Opt out of marketing communications at any time using the unsubscribe link in emails or through account settings. We will respect your preferences for future promotional messages.
Data sharing and third parties
We share data with payment processors, identity verification services, game providers and regulatory or law enforcement authorities when required. Third parties process data on our behalf under contract and are required to protect it.
Data retention
Personal and transactional data is retained for the period necessary to fulfil the purposes described, to comply with legal obligations and to resolve disputes. Retention periods vary by data type and legal requirement.
Updates to this policy
We may update this policy from time to time. When changes are significant we will provide notice via the site or email. Check the policy date on the site for the latest version.