Contact our team
Got a question about your account, a technical issue or general feedback? Our support team are available to help via live chat, email and phone. Account-related matters, verification queries and payment questions are handled through the appropriate channels. For urgent issues use live chat or call. For non-urgent enquiries, email us and expect a prompt reply. You can also send documents securely through your account portal.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat & email - account help) |
| General Enquiries | [email protected] (billing, deposits and general queries) |
| Affiliate Enquiries | [email protected] (partner sign-ups and tracking) |
| Phone | +61 2 4983 7214 (call for urgent support) |
| Working hours | Mon-Fri, 09:00-22:00 (AEST; responses during hours) |
Email assistance
Please email our support team for detailed requests, account-related issues or any matter that needs explanations or documents. Include a clear subject line, your account username and up-to-date contact details, and attach relevant files to avoid delays. Email lets us track and process complex enquiries efficiently; you’ll get a confirmation and next steps after we receive your message.
Contact Form
Response Time
BigClash support monitors requests and most inquiries are answered within one business day. Simple account and deposit queries are handled quickly. More complex matters - such as KYC checks or detailed investigations - may take longer depending on their nature. We'll keep you informed by email or live chat with updates and expected timeframes.
Feedback
Have feedback, suggestions or ideas for improving the site? Tell BigClash via the feedback form or live chat. All messages are read and reviewed carefully, and we use your input to refine features, fix issues and improve the user experience. Short or detailed - your voice helps shape future updates, promotions and usability improvements.